RadIntake®
AI call-center for Imaging Centers. Adaptable to any specialty or industry.
Role
- Answering Incoming Calls or Chat online
- Providing Facility Information
- Handling Customer Service Issues
- Scheduling Appointments
- Transferring Calls
- Take Messages
- Providing Test Preparation Instructions
- Handling Prescription Faxes
- Insurance and Payment Inquiries
- Medical Record Requests
- End call or chat according to protocol
CAPABILITIES
Our AI is capable of the doing following tasks with precision:
- Talk to patient in 110 languages and dialects with compassion and care.
- Answer questions about facility, directions, parking, hours of operations etc.
- Schedule appointments based on availability and patients needs.
- Understand the preparation requirements for each individual exam.
- Transfer call to supervisor or take a message.
- Follows up on patient to ensure smooth flow of procedures it put in motion.
- More services as needed